PRIVACY POLICY

At IV Alchemy, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services.

1. Information We Collect

We may collect the following types of information:

a) Information you provide directly:

Name
Email address
Phone number
Appointment details
Messages or inquiries submitted through the website

b) Automatically collected information:
When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Cookies or similar tracking data

This information helps us improve website performance and user experience.

2. How We Use Your Information

We may use your information to:

Respond to inquiries or appointment requests
Provide updates, confirmations, or communication related to services
Improve the website and user experience
Maintain internal records
Send wellness information or updates (only with your consent)

We do not sell, trade, or share your personal information with third parties, except as required by law or in the normal operation of bookings and communications (e.g., email service providers).

3. How We Protect Your Information

We use reasonable physical, electronic, and administrative safeguards to protect your personal data from unauthorized access, misuse, or disclosure.
However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

4. Cookies & Analytics

Our website may use cookies or analytics tools to enhance your browsing experience. Cookies help us understand which pages are visited and how users interact with the site.
You may disable cookies in your browser settings if you prefer.

5. Third-Party Links

This website may include links to third-party websites. IV Alchemy is not responsible for the content or privacy practices of external sites. We recommend reviewing their policies before submitting any personal information.

6. Your Rights

You may request to:

Access the personal information we have about you
Update or correct your information
Request deletion of your information (where applicable)
Withdraw consent for communication

To make a request, contact us at: info@ivalchemy.ca

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised “Last Updated” date. Continued use of the website indicates acceptance of the updated terms.

8. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

IV Alchemy
Email: wellness@ivalchemy.ca
(613) 879-4939